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At the Office

Professional Telephone Skills

The aim of the workshop is to enable you to build on existing skills and recognise your own habits.

To help you develop your ability in using the telephone at work, to achieve good results for your patients, you, your colleagues and your trust.

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  • ​Handling calls in a professional manner

  • The essentials of good communication to influence positive outcomes

  • Communicating assertively with callers

  • Communicating clearly to avoid or clarify misunderstandings

  • Dealing with enquiries, complaints and take messages effectively

course content 

courses starting from £795

Groups up to 8 people 

Duration 3 HRS 

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