This course provides an introduction to practical problem solving techniques and structured creative thinking tools and you will learn how to confront challenges from a different perspective. This practical course will work towards unleashing your creative brain in order to solve complex problems

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• Use proven problem solving techniques

• Describe the scope of the problem and its impact on the bigger picture

• Capture relevant data and information and use it in a methodical way to identify possible solutions

• See problems as opportunities and assess your natural creativity

• Plan the implementation and communication of the decision for maximum effect

• Identify ways to review outcomes and monitor and evaluate ongoing

• Reviews.

What will the course cover?

• Creative thinking – exercise using brainstorming

• Understanding problems – deviation and improvement problems

• How effective are your problem solving skills?

• A problem solving framework

• Problem identification

• Problem analysis

• 5 Whys

• Fishbone Analysis

• Data gathering

• Types of data and information

• Methods of data collection

• Evaluating the options and making decisions

• Decision making theory

• Assessment of decision making skills

• Decision making techniques

• Grid analysis

• Cost benefit analysis

• Paired comparison

• Solution implementation

• Implementation techniques

• How, how, how?

• The 7-S Model

• Reviewing solutions

• Problem solving and team building

• Review of learning and creation of an action plan