Communicating effectively is essential for every manager.  The ability to deliver clear, engaging messages. This course will support managers in exploring what makes effective communication so you have a clear understanding and awareness of how you currently communicate and what needs developing.

The ability to communicate effectively is a key skill; communication and social interaction are fundamental to business success. This event is designed to develop your capability in delivering positive and persuasive communications.

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• The process of communication

• Key rapport building skills

• Active listening skills

• Recognising reactions and behaviours in yourself and others

• Use power works in a positive way

• Transaction Analysis profile

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