The ability to communicate effectively at a wide range of levels with tact and diplomacy is fundamental for a multi-skilled professional. 

• ​The Impactful First Impression

• First impressions

• Personal impact

• Making a great first impression

• The Communication Process and Profile

• Barriers to effective communication

• The communication process

• Barriers during the communication process

• Removing the barriers

• The communication profile

• Analyse your development areas

• How we communicate and our thinking process

• How we communicate

• Managing your state

• How else do we communicate with each other?

• The Power of Words

• Positive, negative and neutral language

• Reframing language to be positive

• Digital Communication made easy

• Written communication tools

• Emoticons and tone

• Nuts and bolts of an email

• Best practise tips

• Active Listening

• Why do we listen?

• Toolkit for listening more actively

• Building Rapport Using the Communication Triangle

• What is rapport?

• Using the communication triangle