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• Identify the benefits of performance reviews to the organisation, the appraisee and the appraiser.

• Effectively prepare for a performance review.

• Use appropriate skills to ensure the appraisal is a positive and constructive experience for the participants.

 

The importance of performance reviews

• The importance and purpose of effective performance management and reviews.

• The barriers to and benefits of effective performance reviews.

• Aligning reviews to business goals.

• The role and responsibilities of the appraiser and the appraisee.

 

Preparing for performance reviews

• Gathering information that you need for a performance review.

• Preparing the appraisee.

• Performance review documentation.

• The importance of fairness and equality in performance reviews.

 

The performance review meeting

• Selecting an appropriate environment and time.

• Developing effective skills such as listening, questioning, rapport building, giving feedback.

• Conducting a structured and balanced participative discussion.

• Dealing with unusual situations that might arise.

• Making objective assessment of performance – recognising good from bad performance.

• Setting SMART objectives.

• Identifying training needs.

 

The follow-up

• Actions to be taken after the performance review.