The role of an office professional calls for flexibility and a broad portfolio of skills including self-motivation, assertiveness and dealing with difficult people.

The ability to communicate effectively at a wide range of levels with tact and diplomacy is fundamental for a multi-skilled professional.

This course is designed for office administrators, secretaries and PAs, to assess and evaluate existing skills and techniques and to develop those skills essential for successful office and administrative support.

​Module 1 - Communicating Effectively

• The ability to communicate effectively is a key skill; communication and social interaction are fundamental to business success. This event is designed to develop your capability in delivering positive and persuasive communications.

• This module will support you in exploring what makes effective communication so you have a clear understanding and awareness of how you currently communicate and what needs developing

• The process of communication

• Key rapport building skills

• Active listening skills

• Handling calls in a professional manner

• Communicating clearly to avoid or clarify misunderstandings

• Use power works in a positive way

 

Module 2 – Assert yourself & build confidence

• Assertive behaviour can strengthen relationships and inspire respect

•  The significance of assertive behaviour

• Your rights and responsibilities

• How to deliver an assertive message

• Identify own behaviours

• Take ownership of your feelings and behaviours

• Understand Transaction analysis

 

Module 3 – Organising work and Time

This practical workshop will assist you with tools to support you - from managing email to juggling multiple projects.

• If you're feeling overwhelmed with your workload add this workshop to your to-do list.

• Identify your weak spots to minimise their impact

• Make sound decisions based on your preferences

• Recognise the difference between urgent and important

• Plan and prioritise

• Practically apply the tools that work for you

 

Module 4 – Building resilience

• Learn to be more aware of our behaviours, the controls we each have, where stressors lay and what we can do about managing them more effectively.

• How to build your resilience

• The difference between good & bad stress

• Causes of pressure

• Everyday techniques to cope with pressure

• Embrace change

• Develop your problem solving skills

• Take steps to solve problems

• Create a personal plan to build your resilience