JP training was founded to improve business performance, providing management development, personal development, presentation skills and customer service training. Our courses are designed to maximise your business potential by enhancing and expanding your skill set and therefore your businesses place in the market.
CUSTOMER SERVICE
Customer service training is for anyone who interacts with customers or clients, either directly or indirectly, in the course of their work. The goal is to equip employees with the skills, knowledge, and techniques necessary to provide exceptional service, handle inquiries and complaints effectively, and build positive relationships with customers.
![About Jess Pressland](https://static.wixstatic.com/media/0157dd_fb325aeb81c94a638c46e9e24a5823db~mv2.png/v1/fill/w_54,h_54,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/About%20Jess%20Pressland%20.png)
Jessica Pressland
Trainer, facilitator, coach
At JP Training we are passionate about adding value to your business. Delivering fast paced flexible learning solutions from expert trainers.
We are committed to getting to know our clients' businesses, culture and learning outcomes from the inside-out, enabling us to provide training sessions which meet your business needs.​
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We listen to your needs and work collaboratively with you to ensure we make a difference to your business.
What our clients say
![JP TRAINING LOGO TRANSPARENT](https://static.wixstatic.com/media/d85ceb_1ee10e1b00eb4025af3ec90c7c03bd3e~mv2.png/v1/fill/w_112,h_112,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/JP%20TRAINING%20LOGO%20TRANSPARENT.png)
Kirsty Stevens
National Real Estate Contracts Director
Optimum Group Services
Jess as a trainer was very engaging, professional and encouraging. She built a fantastic relationship with our group which meant that as a learner you felt more comfortable asking questions and gaining feedback. Jess would take the time to thoroughly review our work and issue relevant points for us to work on. I would highly recommend working with Jess.
Roxana Halalau
Guest Services Ambassador
Salesforce
Thank you again for two amazing days. You are a great trainer with amazing positivity.
I have enjoyed this training, definitely a lot of information to take in, and useful tools to improve my learning skills in order to become a great leader/manager.
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![JP TRAINING LOGO TRANSPARENT](https://static.wixstatic.com/media/d85ceb_1ee10e1b00eb4025af3ec90c7c03bd3e~mv2.png/v1/fill/w_112,h_112,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/JP%20TRAINING%20LOGO%20TRANSPARENT.png)
Debbie Reeve
Organisational Development Manager Prominate
The courses were very well prepared, structured to meet our needs, delivered professionally and with enthusiasm. The staff came out motivated to put the skills they had learnt into practice. We would certainly recommend Jess and will be using her again for future courses.
![JP TRAINING LOGO TRANSPARENT](https://static.wixstatic.com/media/d85ceb_1ee10e1b00eb4025af3ec90c7c03bd3e~mv2.png/v1/fill/w_112,h_112,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/JP%20TRAINING%20LOGO%20TRANSPARENT.png)
Companies we've helped
![Urban & Civic](https://static.wixstatic.com/media/0157dd_237daed6140745e69cae5c75fb574a0d~mv2.png/v1/fill/w_100,h_100,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_237daed6140745e69cae5c75fb574a0d~mv2.png)
![Fossil-Logo](https://static.wixstatic.com/media/0157dd_8513773c94d446949f98cad67644a459~mv2.jpg/v1/fill/w_147,h_92,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_8513773c94d446949f98cad67644a459~mv2.jpg)
![Lake-Chemicals-Logo](https://static.wixstatic.com/media/0157dd_11385c316c324d94904b6e897cf43be0~mv2.jpg/v1/fill/w_147,h_129,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_11385c316c324d94904b6e897cf43be0~mv2.jpg)
![THIS-vegan-branding](https://static.wixstatic.com/media/0157dd_e4a6590a1c48438a9c0c13f7d74e0ab9~mv2.jpg/v1/fill/w_147,h_83,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_e4a6590a1c48438a9c0c13f7d74e0ab9~mv2.jpg)
![bt_2019_logo](https://static.wixstatic.com/media/0157dd_48ee7edbf67a4073beb206bf79cb8b83~mv2.png/v1/fill/w_49,h_48,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_48ee7edbf67a4073beb206bf79cb8b83~mv2.png)
![R (2)](https://static.wixstatic.com/media/0157dd_5fb79f66d2354816815dddf8fbb5c333~mv2.jpg/v1/fill/w_147,h_92,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_5fb79f66d2354816815dddf8fbb5c333~mv2.jpg)
![ministry-of-justice-logo](https://static.wixstatic.com/media/0157dd_b8a8007edf784c549175762dc8a4b509~mv2.jpg/v1/fill/w_147,h_77,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_b8a8007edf784c549175762dc8a4b509~mv2.jpg)
![Legal-and-General-logo](https://static.wixstatic.com/media/0157dd_6c4ea8521e7e47039e560b27096a8631~mv2.jpg/v1/fill/w_147,h_98,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_6c4ea8521e7e47039e560b27096a8631~mv2.jpg)
![R (1)](https://static.wixstatic.com/media/0157dd_1f33e941a10d4fd6966686f7beea4bf0~mv2.jpg/v1/fill/w_147,h_110,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_1f33e941a10d4fd6966686f7beea4bf0~mv2.jpg)
![R](https://static.wixstatic.com/media/0157dd_f12a66eb1f234347b314d767aaeb2ce8~mv2.jpg/v1/fill/w_92,h_92,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_f12a66eb1f234347b314d767aaeb2ce8~mv2.jpg)
![R (1)](https://static.wixstatic.com/media/0157dd_49f9a41e567546ca91192f47b2ce64ff~mv2.png/v1/fill/w_49,h_49,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_49f9a41e567546ca91192f47b2ce64ff~mv2.png)
![Urban & Civic](https://static.wixstatic.com/media/0157dd_237daed6140745e69cae5c75fb574a0d~mv2.png/v1/fill/w_100,h_100,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_237daed6140745e69cae5c75fb574a0d~mv2.png)
![Fossil-Logo](https://static.wixstatic.com/media/0157dd_8513773c94d446949f98cad67644a459~mv2.jpg/v1/fill/w_147,h_92,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_8513773c94d446949f98cad67644a459~mv2.jpg)
![Lake-Chemicals-Logo](https://static.wixstatic.com/media/0157dd_11385c316c324d94904b6e897cf43be0~mv2.jpg/v1/fill/w_147,h_129,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_11385c316c324d94904b6e897cf43be0~mv2.jpg)
![THIS-vegan-branding](https://static.wixstatic.com/media/0157dd_e4a6590a1c48438a9c0c13f7d74e0ab9~mv2.jpg/v1/fill/w_147,h_83,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_e4a6590a1c48438a9c0c13f7d74e0ab9~mv2.jpg)
![bt_2019_logo](https://static.wixstatic.com/media/0157dd_48ee7edbf67a4073beb206bf79cb8b83~mv2.png/v1/fill/w_49,h_48,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_48ee7edbf67a4073beb206bf79cb8b83~mv2.png)
![R (2)](https://static.wixstatic.com/media/0157dd_5fb79f66d2354816815dddf8fbb5c333~mv2.jpg/v1/fill/w_147,h_92,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_5fb79f66d2354816815dddf8fbb5c333~mv2.jpg)
![ministry-of-justice-logo](https://static.wixstatic.com/media/0157dd_b8a8007edf784c549175762dc8a4b509~mv2.jpg/v1/fill/w_147,h_77,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_b8a8007edf784c549175762dc8a4b509~mv2.jpg)
![Legal-and-General-logo](https://static.wixstatic.com/media/0157dd_6c4ea8521e7e47039e560b27096a8631~mv2.jpg/v1/fill/w_147,h_98,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_6c4ea8521e7e47039e560b27096a8631~mv2.jpg)
![R (1)](https://static.wixstatic.com/media/0157dd_1f33e941a10d4fd6966686f7beea4bf0~mv2.jpg/v1/fill/w_147,h_110,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_1f33e941a10d4fd6966686f7beea4bf0~mv2.jpg)
![R](https://static.wixstatic.com/media/0157dd_f12a66eb1f234347b314d767aaeb2ce8~mv2.jpg/v1/fill/w_92,h_92,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_f12a66eb1f234347b314d767aaeb2ce8~mv2.jpg)
![R (1)](https://static.wixstatic.com/media/0157dd_49f9a41e567546ca91192f47b2ce64ff~mv2.png/v1/fill/w_49,h_49,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/0157dd_49f9a41e567546ca91192f47b2ce64ff~mv2.png)